FAQs

Orders & Shipping

Where do you ship? We currently ship throughout all 50 United States. At this time, we do not offer international shipping.

How much does shipping cost? Free Standard Shipping is included with every order. There are no minimum purchase requirements, hidden fees, or additional shipping charges — the price you see at checkout is the final price.

How long does processing and delivery take? Orders are processed within 1 business day (Monday–Friday, excluding U.S. federal holidays). Orders placed before 5:00 PM Central Time on a business day are typically processed the same day; orders placed after that, or on weekends/holidays, are processed the next business day.

Estimated transit time is 1–3 business days, for a total estimated delivery time of 2–4 business days. These are estimates only and may vary due to destination, weather, carrier operations, or high-volume periods.

How can I track my order? Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track your shipment anytime via our Order Tracking Page. If you don't see the email, check your spam or junk folder before contacting us.

Do you ship to PO Boxes? Yes, we gladly ship to PO Boxes using USPS services whenever available.

Can I change my shipping address after ordering? Please double-check your address before checkout — once an order has shipped, we may not be able to modify the delivery address. We're not responsible for delays caused by incorrect or incomplete address information.

My order hasn't arrived yet — what should I do? If it's been more than 7 business days since your shipping confirmation email, please contact us and we'll investigate with the carrier.

Cancellations

Can I cancel my order? If your order hasn't yet entered the shipping process, we may be able to cancel it — contact us as soon as possible. Once an order has shipped, it can no longer be canceled, but you may request a return under our Refund Policy.

Returns & Refunds

What is your return policy? You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, include all original parts, and be approved by our support team before you send it back.

How do I start a return? Email us at contact@corlisskitchen.com with your order number, the item(s) you want to return, and the reason. Our team will respond within 24 hours (Monday–Friday) with instructions. Returns sent without prior approval may not be accepted.

Do I have to pay for return shipping? If your item arrived damaged, defective, or incorrect, we cover all return shipping costs and provide a prepaid label — just notify us within 14 days of delivery with photos of the item and packaging. For change-of-mind returns, we also provide a downloadable prepaid return label at no cost.

When will I get my refund? Once we receive and inspect your return, we'll email you the outcome. Approved refunds are issued to your original payment method within 7 business days. Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Can I exchange an item instead of returning it? Yes — exchanges are available for eligible products within the 30-day return window, subject to availability. Contact our support team before sending anything back.

What items can't be returned? Items returned without prior authorization, products that have been used or altered after delivery, items missing original packaging, and returns requested after the 30-day window.

Products

What kind of products do you sell? Corlisskitchen specializes in kitchen essentials — premium kitchen tools, food prep organizers, storage containers, cutting boards, and cooking accessories, crafted from durable materials like stainless steel and food-grade silicone.

Do product colors/appearance match exactly what I see online? We make every effort to represent our products accurately, but color and appearance may vary slightly depending on your screen and device settings.

Do you inspect orders before shipping? Yes — every order is checked before it ships to help make sure it meets our quality standards.

Account & Payment

Is my payment information secure? Yes. Payments are processed securely through Shopify's PCI-compliant system, and our site uses SSL encryption (HTTPS). We never store full card numbers.

Do you sell my personal information? No, we do not sell your personal information. See our Privacy Policy for full details on what we collect and how it's used.

Contact

How can I reach customer support? Email: contact@corlisskitchen.com Phone: +1 (539) 600-1960 Address: 201 Mesquite Falls Ln, Friendswood, TX 77546, United States

Customer Support Hours: Monday – Friday Response Time: Within 24 hours